Privacy Policy

Last updated: 29 July 2026

MAVI Concierge is a sole proprietorship registered in Singapore. This policy explains what we collect, why, and what we do with it. It's written in plain English on purpose.

What we collect

• Your WhatsApp number. Because that's how we deliver the service.
• The questions you ask. To answer them, and to improve MAVI over time.
• Basic payment information. Handled directly by Stripe. We don't see or store your card details.
• Anonymised website analytics. Which pages you visit and where you clicked, so we can improve the site.

What we don't do

• We don't sell your data. Ever.
• We don't share your questions or identity with third parties for marketing.
• We don't add you to any list without your consent.

Who processes your data

To run the service, we use a small number of trusted providers.

• WhatsApp / Meta for messaging.
• Stripe for payments.
• Cloudflare and Netlify for hosting the website.
• Google Analytics and Meta Pixel for anonymised website analytics.

Each of these providers has its own privacy policy, which applies alongside ours.

How long we keep your data

We keep your WhatsApp conversation history for as long as you use MAVI, and for up to 12 months after your last message so we can improve the service. Payment records are kept for 5 years as required by Singapore tax and accounting law.

Your rights under Singapore's PDPA

You can ask us at any time to:

• See what personal data we hold about you.
• Correct anything that's wrong.
• Delete your data (subject to legal record-keeping requirements).

Email hello@maviconcierge.com and we'll respond within 14 days.

Contact

MAVI Concierge, Singapore. Email hello@maviconcierge.com.