MAVI Concierge

Refund Policy

Last updated: 29 July 2026

All MAVI passes are final on purchase. Because access is delivered instantly on WhatsApp, we don't offer refunds for change of mind.

When we will consider a refund

We'll consider refunds only in two cases.

Duplicate payments. If you were accidentally charged more than once for the same pass.
Technical errors. If a fault on our end stopped you from using the service after purchase.

Email hello@maviconcierge.com within 7 days of purchase with your Stripe receipt. We'll respond within 2 business days.

If MAVI can't answer your question well, we'll be straight with you and point you to someone or something that can. Your trip matters.

Please contact us before raising a chargeback with your card provider. We can almost always resolve issues faster and more fairly by email.